TERMS & CONDITIONS

Effective Date: October 30, 2026

Business Name: Curam Aesthetics Studio (“Curam,” “we,” “us,” or “our”)

Welcome to Curam Aesthetics Studio. By booking an appointment, purchasing products or services, or visiting our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. General Provisions

These Terms & Conditions apply to all services, memberships, and retail purchases provided by Curam Aesthetics Studio. We reserve the right to modify or update these terms at any time. Any revisions will be posted directly on our website and will take effect immediately upon posting. Your continued use of our services constitutes acceptance of any revised terms

2. Appointments & Scheduling

Clients are responsible for booking, rescheduling, and canceling appointments in accordance with our Cancellation Policy detailed below.

  • Late Arrivals: If you arrive late for your appointment, your service time may be shortened to accommodate subsequent scheduled clients, or you may be required to reschedule. The full service fee or applicable late re-booking fees may apply.

3. Retail & Product Sales

  • Skincare Sales Final: All topical skincare product sales (purchased in-studio or online) are strictly final sale due to health and hygiene standards. Returns, exchanges, or refunds are not accepted on opened or unopened skincare items.

  • Online Shop & Drop-Ship Orders: Purchases made through our online Shopify shop—including ceramic pieces, lifestyle goods, and third-party drop-shipped items—are subject to product availability.

  • Payment & Order Fulfillment: Full payment is required at the time of order placement. Orders will be fulfilled directly by Curam or drop-shipped via third-party suppliers and artisans. Estimated shipping and delivery times provided at checkout are estimates only and are subject to carrier delays.

  • Returns & Exchanges (Non-Skincare): Unopened, non-skincare items (such as ceramics or merchandise) purchased online may be returned for store credit within 14 days of delivery, provided they are in original, unused condition. Return shipping costs are the responsibility of the customer.

  • In-Studio Pickup: Pre-ordered or held products designated for in-studio pickup must be collected within two (2) weeks of receiving your product arrival notification. Unclaimed orders beyond this 14-day window will be subject to restocking fees or forfeiture without refund.

  • Damaged in Transit: If a drop-shipped or ceramic item arrives damaged or broken, you must notify us at [Insert Email] within 48 hours of delivery with photos of the damaged item and original shipping packaging. Eligible claims will receive a replacement or store credit at Curam’s discretion.

4. Payments, Memberships, Packages & Gift Cards

  • Service Payments: Full payment or applicable booking deposits are required at the time of booking through our secure online scheduling platform to reserve your appointment.

  • Accepted Payment Methods: Valid credit cards, debit cards, Curam gift cards, and authorized digital payment methods are accepted at checkout. Cash payments, if applicable, must be arranged in-studio.

  • Memberships: Members should refer to their individual Member Agreement for specific terms regarding automated recurring billing, discounted service and product rates, rollover credits, and cancellation requirements.

  • Service Packages: Prepaid packages or multi-session bundles are non-refundable and non-transferable. Package credits must be redeemed prior to their stated expiration date (or within 12 months of purchase if unspecified) and cannot be combined with other promotional discounts.

  • Gift Cards & e-Gift Certificates: Curam gift cards are redeemable toward eligible services and retail products. Gift cards are non-refundable, cannot be redeemed for cash (except where required by law), and cannot be replaced if lost or stolen. The gift card or electronic code must be presented at the time of checkout.

5. Liability, Medical Disclosures & Waivers

  • Mandatory Disclosure: You are required to fully disclose all health conditions, allergies, skin sensitivities, prescription medications (including topical treatments), or recent cosmetic/medical procedures during your intake and consultation prior to receiving any service.

  • Limitation of Liability: Curam Aesthetics Studio is not responsible or liable for any adverse reactions, complications, or injuries arising from undisclosed medical conditions, failure to notify staff of health changes, or non-compliance with post-treatment aftercare instructions.

  • Waiver Requirement: All clients must sign a digital or physical liability waiver prior to receiving treatment.

6. Minors & Age Requirements

  • Services are strictly unavailable to individuals under 16 years of age.

  • Clients aged 16 to 17 may receive select services only if a parent or legal guardian provides written consent and signs the required waiver prior to treatment. A parent or guardian may also be required to remain present on-site during the service.

7. Photography & Media Consent

  • Voluntary & Uncompensated Participation: From time to time, Curam Aesthetics Studio may capture photographs or video footage of treatment processes for promotional, educational, and marketing purposes across our social media, website, print, and digital advertising channels. Media participation is completely voluntary and provided without financial compensation, royalties, or remuneration.

  • Explicit Consent Required: We will never capture, publish, or distribute any media featuring recognizable facial features or identifying marks without your explicit prior written or verbal consent.

  • Perpetual Marketing License: Media captured with your explicit consent may be used on an ongoing, perpetual basis across our historical archives, published marketing collateral, and social media feeds on a royalty-free basis.

  • Revocation of Consent: If you previously consented to media usage and wish to revoke your consent for future marketing materials, you may submit a written request to info@curamaesthetic.com. Upon receipt of your request:

  • We will remove identified images or videos from our active digital channels (such as current website pages and future social media posts) within a reasonable timeframe (30 business days).

  • You acknowledge that previously printed materials, archived blog/social posts, or third-party distributions produced prior to your notice of revocation cannot be recalled.

8. Right to Refuse Service

Curam Aesthetics Studio reserves the right to decline or terminate service to any individual at our discretion. Grounds for refusal include, but are not limited to:

  • Inappropriate, disruptive, or abusive behavior toward staff or other clients.

  • Failure to comply with Studio safety policies or guidelines.

  • Failure to disclose relevant health or medical information that makes treatment unsafe.

9. Treatment Results & Expectations

While we are dedicated to providing high-quality, clinical-grade aesthetic services, individual skin responses and results naturally vary based on biological factors, genetics, lifestyle, and aftercare compliance. Curam Aesthetics Studio makes no explicit guarantees regarding specific aesthetic outcomes.

10. Governing Law & Dispute Resolution

These Terms & Conditions and any disputes arising out of or related to our services, products, or website shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law principles. Any legal action or proceeding shall be brought exclusively in the state or federal courts located in Maryland.

11. Studio Guidelines & Etiquette

To maintain a tranquil, clean, and safe environment for all clients, visitors must adhere to the following studio policies:

  • Guest Policy: To ensure a focused and relaxing environment, no additional guests, visitors, or children are permitted in the treatment room or waiting area during your appointment.

  • Food & Beverages: Outside food is strictly prohibited inside the Studio. Covered water bottles are welcome.

  • Device Etiquette: Please silence all cell phones and electronic devices prior to your treatment. If you must take an urgent phone call, please step outside the Studio.

  • Illness Policy: If you are experiencing symptoms of illness (including fever, cold, cough, or communicable conditions), please contact us to reschedule your appointment prior to arrival. We reserve the right to reschedule your service upon arrival if you exhibit visible signs of active illness.

  • Personal Belongings: Curam Aesthetics Studio is not responsible or liable for any lost, stolen, or damaged personal belongings brought onto the premises. Please keep personal items with you at all times.

CANCELLATION & RESCHEDULING POLICY

We understand that schedule adjustments and emergencies happen. We strive to be as flexible as possible while protecting our estheticians' time.

Notice Required

Please notify us at least 48 hours prior to your scheduled appointment time if you need to cancel or reschedule. This allows us sufficient time to fill the opening with clients on our waitlist.

Policy Terms & Fees

  • Standard Cancellations (48+ Hours Notice): Cancellations or changes made at least 48 hours in advance will incur no fees or penalties.

  • One-Time Courtesy Pass: Every client receives one free pass for a first-time late cancellation (under 48 hours notice), allowing you to reschedule without penalty.

  • Late Cancellations (Under 48 Hours Notice): After your one-time courtesy pass has been used, any cancellation or rescheduling request made with less than 48 hours notice will result in a $75 Late Cancellation Fee.

  • No-Shows (Complete Failure to Arrive / Ghosting): Failure to show up for any scheduled appointment—including initial skin scans, single treatments, package sessions, or membership services—without prior notice will result in the 100% forfeiture of the entire booking value. Specifically:

    • Pay-per-Service / Scan Bookings: The full service or scan fee is forfeited in full. No refunds, credits, or transfers will be issued.

    • Package Bookings: The scheduled session is automatically deducted from your package balance and marked as redeemed. It cannot be rolled over, transferred, or reinstated.

    • Membership Bookings: The scheduled monthly service allocation for that booking cycle is permanently forfeited and cannot be rolled over, credited, or rescheduled.

  • Repeat Cancellations: Repeated late cancellations or no-shows will result in the permanent revocation of online booking privileges at the Studio.

Emergencies

We recognize that genuine medical or family emergencies arise. If an unforeseen critical event occurs, please contact us directly at your earliest convenience so we can evaluate your situation on a case-by-case basis.Emergencies

By booking an appointment, purchasing a service, or completing checkout with Curam Aesthetics Studio, you confirm that you have read, understood, and agreed to these Terms & Conditions and Cancellation Policy.